Privacy Policy

 

Privacy Policy - HERODIVER

Last Updated: March 2026

Welcome to www.herodiver.com (hereinafter: the "Website"). The Website is operated by HERODIVER, Licensed Dealer (E.M.) 305489295 (hereinafter: the "Business" or "We"). We respect the privacy of our users and are committed to protecting the personal information you share with us. It is clarified that for the purposes of this policy, "Personal Information" is information as defined in the Protection of Privacy Law, 5741-1981 (the "Law"). This policy details what information is collected about you, the purposes for which it is used, and how we protect it.

1. Consent and Absence of Legal Obligation to Provide Information

Please note: You are under no legal obligation to provide us with personal information. Providing information is done of your own free will and constitutes your consent to the terms of this policy. However, without providing certain details (such as name, address, and contact information), we will be unable to provide the services offered on the website, including processing purchases and deliveries.

2. Information We Collect

We collect information in three main ways:

  • Information You Provide: When making a purchase, opening an account, or contacting us, we collect details such as full name, shipping address, billing address, email address, and phone number.
  • Payment Details: Payment on the website is processed via a secure external clearing provider (Grow). Full credit card details are not stored in the Business's databases but are processed directly by the clearing provider in accordance with accepted industry security standards.
  • Technical Information and Cookies: While browsing the website, the Shopify platform may automatically collect technical information, such as IP address, browser type, pages visited, and time spent on the site, to improve user experience and website security. The website may use non-technical cookies that include usage analysis functions and tailored third-party marketing. These cookies are operated by third parties (such as Shopify and other analytics providers like Google). You can manage or block cookies via the integrated banner on the website.
  • Order History: Information regarding purchases you have made and your order history.
  • Note on Sensitive Information: No information is collected beyond what is actually entered by the user. Do not provide additional personal information in your inquiries, specifically sensitive information as defined by law (e.g., medical information). If such information is provided by the user's own initiative, the operator will act to remove it immediately and is exempt from any liability regarding its provision.
  • Databases: Information is stored in a database managed according to the Protection of Privacy Law. If a registration obligation applies, the database will be registered lawfully.

3. Purposes of Using Information

The information collected will be used for the following purposes:

  • Processing orders, executing contracts, collecting payment, and delivering products.
  • Compliance with legal requirements or other legitimate interests (such as service improvement and security).
  • Providing customer service and responding to inquiries.
  • Improving and operating the website and tailoring content to the user.
  • Information security and prevention of fraud or website misuse.
  • Analyzing preferences and purchasing habits to improve service and customize offers.
  • Mailing and Advertising: Sending updates, promotions, and marketing content (subject to your express consent as detailed in Section 4).

4. Direct Mailing, Promotions, and Advertising (Spam Law)

We will send you marketing messages, promotions, or updates via email or SMS only if you have given your express consent during registration or purchase.

  • Right to Removal: You are entitled to withdraw your consent at any time. You may remove yourself from the mailing list by clicking the "Unsubscribe" link at the bottom of any marketing email or by sending a request to: info@herodiver.com.
  • Active Opt-in: Consent for mailing is collected through the active marking of a dedicated checkbox, which is not checked by default and is not a condition for making a purchase.

5. Transfer of Information to Third Parties

We do not sell your personal information to third parties, but we share information with service providers in accordance with this policy, including but not limited to:

  • Shopify Platform: Which hosts the site and manages the sales system (information may be stored on its servers outside of Israel).
  • Courier Companies: For the delivery of purchased products (Name, address, phone number).
  • Clearing Provider (Grow): For payment processing.
  • Law Enforcement: If required by a judicial order or competent legal demand.
  • Diving Clubs/Professionals: For equipment repair, rental, professional content, or sales.
  • International Transfer: Personal information may be transferred and/or processed outside of Israel, including in countries with different levels of data protection. We take contractual and organizational measures to ensure an adequate level of protection.
  • WhatsApp: If you choose to contact us via WhatsApp, the information may be processed by Meta Platforms Inc. according to its privacy policy.

6. User Rights – Review and Correction of Information

In accordance with the law, you are entitled to review the information held about you in our database. If you find the information is incorrect, incomplete, or outdated, you may request that we correct or delete it, limit its use, or object to certain uses, subject to legal provisions.

7. Data Retention Period

We retain personal information for the period required to realize the purposes for which it was collected, comply with legal requirements, accounting management, and legal defense. Thereafter, the information will be deleted.

8. Information Security

We implement accepted technological and organizational security measures (assisted by Shopify’s infrastructure) to protect your personal information. However, no internet transmission system is 100% secure, and we cannot guarantee absolute immunity from unauthorized access.

9. International Sales

To the extent that the website serves users outside of Israel, we strive to act in accordance with privacy protection principles accepted in international law.

10. General and Changes to Privacy Policy

We reserve the right to update or change this policy from time to time. Notice of material changes will be published on the website, and the date at the top will be updated. Continued use of the website constitutes agreement to the new terms. We act according to principles of data minimization and supervise service providers processing information on our behalf.

11. Contact Us

For any questions, requests to review information, or privacy-related inquiries:

  • Entity: Herodiver
  • Address: 92 Ramot Naftali, Ramot Naftali, Zip 1383000, Israel.
  • Phone: +972-50-4438192
  • Email: info@herodiver.com